Privacy Policy
Effective Date: 12/15/2025
Website Name: Resonatellc.net
1. Introduction
At Resonate llc, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information, including compliance with the
Health Insurance Portability and Accountability Act (HIPAA).
Information we collect - Personal Information
We may collect:
- Name, email address, phone number
- Account login credentials
- Billing and payment information
As a mental health service provider, we may collect
Protected Health Information (PHI), including:
- Mental health history and conditions
- Therapy session notes and communications
- Assessment results and treatment information
Automatically Collected Information
- IP address
- Browser type and device information
- Usage data (via cookies and analytics tools)
We comply with the requirements of HIPAA to protect your
Protected Health Information (PHI).
We may use or disclose your PHI for:
- Treatment (e.g., providing therapy or mental health services)
- Payment (e.g., billing and insurance processing)
- Healthcare operations (e.g., quality improvement, administration)
We will obtain your written authorization before using or disclosing your PHI for purposes not described in this policy, except where permitted or required by law.
We limit the use and sharing of PHI to the minimum necessary to accomplish the intended purpose.
Under HIPAA, you have the right to:
- Access and obtain a copy of your PHI
- Request corrections to your health records
- Request restrictions on how your information is used or shared
- Request confidential communications
- Receive an accounting of disclosures
- File a complaint without retaliation
To exercise these rights, contact us through your secure portal messaging.
You may also file a complaint with the U.S. Department of Health and Human Services.
We use your information to:
- Provide mental health services
- Communicate with you about appointments and care
- Process payments and insurance claims
- Improve our services and platform
- Maintain legal and regulatory compliance
We do not sell your personal or health data. We may share your information:
- With licensed mental health professionals involved in your care
- With HIPAA-compliant service providers (e.g., hosting, billing) under Business Associate Agreements (BAAs)
- When required by law (e.g., court orders, mandatory reporting)
- To prevent serious harm to you or others
We implement HIPAA-aligned safeguards, including:
- Administrative safeguards (policies, staff training)
- Physical safeguards (secure facilities, restricted access)
- Technical safeguards (encryption, secure servers, access controls)
Despite these efforts, no system can guarantee absolute security.
We use cookies to:
- Improve functionality and user experience
- Analyze website performance
We avoid using tracking tools that collect PHI without proper safeguards and agreements.
We only work with third-party providers that:
- Maintain appropriate security standards
- Sign Business Associate Agreements (BAAs) when handling PHI
Examples include payment processors, cloud storage providers, and telehealth platforms.
We comply with applicable laws regarding minors. We do not knowingly collect PHI from children without appropriate parental or guardian consent.
We retain personal and health information only as long as necessary to:
- Provide services
- Comply with legal, regulatory, and HIPAA requirements
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
If you have questions about this Privacy Policy or your rights:
- Address: Resonate llc 1301 NW 30th Street Lawton, OK 73505
Disclaimer: this website does not provide emergency services. If you are experiencing a mental health crisis, call 911 or contact a licensed professional immediately.
In addition to this Privacy Policy, we may provide a separate Notice of Privacy Practices as required under HIPAA, detailing how your PHI is used and your rights.
